Privacy Policy

At Beldia Tours, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website beldiatours.com or contact us through our forms, email, or WhatsApp.

By using our website and services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website.

1. Who We Are

Beldia Tours is a Moroccan travel agency based in Marrakech, Morocco, specializing in private and personalized tours across Morocco. We operate the website beldiatours.com.

• Business name: Beldia Tours
• Location: Marrakech, Morocco
• Email: info@beldiatours.com
• Phone / WhatsApp: +212 6 89 38 60 63
• Website: https://beldiatours.com

2. What Personal Data We Collect

We only collect data that you voluntarily provide to us. This may include:

When you fill in our contact form:

• Full name
• Email address
• Phone number / WhatsApp
• Country of residence
• Travel dates and preferences
• Message content

When you subscribe to our newsletter:

• Email address

Automatically collected data (via Google Analytics):

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Country/region of origin
• Device type (mobile, desktop, tablet)
• Referral source (how you found our website)

3. How We Use Your Data

We use your personal data only for the following purposes:

• To respond to your tour inquiries and provide quotes
• To communicate with you about your booking or travel plans
• To send you Morocco travel tips and exclusive offers (only if you subscribed)
• To improve our website and user experience (via analytics)
• To comply with legal obligations

We will never use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent — when you submit our contact form or subscribe to our newsletter
• Legitimate interests — to respond to inquiries and improve our services
• Legal obligation — where required by Moroccan or international law

5. Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• EmailJS — to deliver contact form submissions to our email inbox (data processed securely)
• Google Analytics — for anonymized website traffic analysis
• Zoho Mail — our email service provider for storing and sending emails

All third-party service providers are bound by data protection agreements and only process data as instructed by us.

6. Data Retention

We retain your personal data only as long as necessary:

• Contact form inquiries: 2 years from the date of submission
• Booking communications: 5 years (for legal and tax purposes)
• Newsletter subscribers: Until you unsubscribe
• Analytics data: 14 months (Google Analytics default)

7. Cookies

Our website uses the following cookies:

• Essential cookies: Language preference (stored locally in your browser)
• Analytics cookies: Google Analytics uses cookies to track anonymous visitor behavior

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data ("right to be forgotten")
• Restriction — request that we limit how we use your data
• Portability — request your data in a portable format
• Objection — object to our processing of your data
• Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at info@beldiatours.com. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

10. Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Links to Other Websites

Our website may contain links to external websites (TripAdvisor, Viator, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.